Return Policy
At The Teacup Society, we value your satisfaction with your purchase and aim to provide a hassle-free return and refund process. Please read our policy carefully to understand how we handle returns and refunds.
Please note that all of our products are vintage, and therefore, not all are going to be absolute mint condition. We take particular care and do our best to describe any imperfections and show them in photos. Please ensure to carefully review all descriptions and photos before purchasing. If you have a question about an item, please contact us at theteacupsociety.experience@gmail.com and we will get back to you as soon as possible.
We offer a 14-day window for returns. This means you have 14 days from the date you received your item to request a return. After this period, we’re unable to accept any returns or exchanges, so please make sure to check your items promptly upon arrival.
The item must be unused (in its original vintage condition), undamaged, and in the same condition as when you received it. The original packaging must be included as well. We’ll need a receipt or proof of purchase.
Once your return is approved, refunds will be issued to your original payment method. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or credit card company.
Items sent back to us without first requesting a return will not be accepted.
To start a return, you can contact us at theteacupsociety.experience@gmail.com.
Shipping your return
You are responsible for covering the cost of shipping your item back to us. Original shipping charges are non-refundable. If a refund is issued, the cost of return shipping may be deducted from your refund.
To return your product, please mail it to the address provided in your order confirmation or contact us for further assistance. We’re here to support you every step of the way and ensure that your experience with us is as pleasant as possible.
For items valued over $75, we strongly recommend using a trackable shipping service and/or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
You can always contact us for any return questions at theteacupsociety.experience@gmail.com.
Exchanges (if applicable)
We will only accept an exchange on defective or damaged items received. We work tirelessly to carefully examine all items before offering for sale to ensure it’s in quality vintage condition. Therefore, if an item is damaged during the shipping transport then we may accept an exchange. Please reach out to us to request an exchange.
If the item is a gift, the gift giver will be notified of the return and they will receive the refund to their original payment upon approval of the item's condition.
Shipping times for exchanged items may vary depending on your location.
Non-returnable items
Unfortunately, we cannot accept returns on sale items.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us.
Thank you for being a valued customer. We appreciate your understanding of our policies and look forward to assisting you with any returns or exchanges you may need.